9906 Hershau Rd * Reedsville, WI 54230 * 920-645-7529 * CrystalJOtto@gmail.com
Creative Professional
I have strong written communication skills and was published in the Feb. 2012 edition of Collector Magazine and have recently been published several times each month on the daily blog of WOW! Women on Writing as well as my own blog (bringonlemons.blogspot).
I am enjoying raising our family and working alongside my husband on our small family farm in rural Wisconsin. I enjoy the creativity that comes with juggling the duties of motherhood, volunteer opportunities, and business ownership.
Key Skills
Office Management
Teambuilding &Supervision
Staff Development &Training
Policies &Procedures Manuals Report & Document Preparation
Spreadsheet & Database Creation
Compliance & Complaint Resolution
Creative Writing / Blogging Meeting & Event Planning
Community Involvement
Time Management
Work/Family Balance
Experience
Mark & Crystal Otto Dairy, Reedsville, WI - current
Owner
Responsible for payroll, employee records, calf care, morale, and whatever else needs to be done on a daily basis.
Dram of Things Publishing, Downers Grove, IL - current
Publicist
Responsible for promotion of books and poetry. Dream of Things publishes memoirs, essay collections, and other creative nonfiction that aligns with our objective of publishing "distinctive voices, meaningful books."
WOW! Women on Writing, CA - current
Blog Tour Manager
Responsible for promotion of books and authors. Promoting the communication between authors, editors, agents, publishers, and readers.
DairyGirl Network - current
Press Corp Teammate
Responsible for documenting, promoting, and writing about all things related to the organization and events in the dairy industry. The Dairy Girl Network supports all women in dairy by enhancing lives and creating opportunities.
Americollect, Inc. Manitowoc, WI 2002 to 2012
Director of Operations, 2011 to 2012
Collection Manager, 2008 to 2011
Team Leader, 2005 to 2008
Customer Service, 2003 to 2005
Collector, 2002 to 2005
Repeatedly promoted during 10-year tenure with Americollect, with most recent advancement to Director of Call Center Operations
Results:
Developed many of the processes that resulted in Americollect’s growth and success, including but not limited to: Customer Service Department, Team Leader growth and development, Compliance program, SAS70/SOCII security completion, and assisting the sales/marketing team with proposals and face to face presentations.
Decreased expenses and increased revenue by implementing automated programs as well as programs to encourage teammates to use time as wisely as possible.
Saved thousands of dollars through quick conflict resolution and forward thinking compliance measures.
Recent leadership article published in the international “Collector” magazine
Good Shepherd Lutheran Church Two Rivers, WI 1992 to Present
Church Organist and Musician
Organist, Pianist, and vocalist for special programs, regular worship services, as well as weddings and funerals.
Directing Council Secretary
I am responsible for taking notes at council meetings and voters meetings and pride myself on typing during the meetings and emailing a detailed summary within moments of the meeting’s conclusion.
Northwestern Mutual Financial Network, Manitowoc, WI 1999 to 2002
Office Manager & Associate Financial Representative
Achieved State Insurance License(s) and assisted Financial Professionals with life insurance sales and necessary paperwork.
Diamond Triumph Auto Glass, Inc. 1997 to 1999
Marketing Manager
Worked closely with the operations department to expand the Kingston, PA based company into the Midwest. Marketed products to new customers through my own outside sales position as well as through developing the internal customer service department. Wrote training manuals and implemented a companywide training program for internal and external sales and marketing departments. Enjoyed cold-calling as well as maintaining and building relationships with existing clients (primarily body shops, auto repair businesses, and auto dealerships).
Pietroske, Inc. Manitowoc WI 1995 to 1997
Service Representative
Worked at Pietroske, Inc. assisting in the service department with answering phones, typing work orders, transporting customers, organizing the rental vehicles, and some fill-in coverage as the general cashier. Enjoyed being the liaison between customers and mechanics and learning more about the behind the scenes working of a medium sized auto dealership.
Fleet Farm Manitowoc, WI & Plymouth WI 1993 to 1996
Cashier & Customer Service Representative
Worked at Fleet Farm during High School and College in the housewares department, as a general cashier, and in the full service gas station at the Plymouth location. Enjoyed the fast passed work environment and opportunity to interact with a wide variety of customers.
Education
Association of Collection Professions (ACA International)
Credit & Collection Compliance Officer (CCCO) Awarded 03/29/2011
Annual Meeting and Training 2010
Spring Forum and Expo 2011
Professional Collection Specialist (PCS) Awarded 01/26/2004
Attended Lakeland College 1996-1998 with a focus on Accounting and Marketing, achieved Dean’s list standing, but did not pursue a degree at that time.
Studied at the Manitowoc Conservatory of Music 1986-1993 for additional organ and musical training.
Studied at Concordia University – LCMS organ and liturgical workshops.
References available upon request
Recent Publications/Achievements
WOW! Women on Writing blog http://muffin.wow-womenonwriting.com/
Personal blog http://bringonlemons.blogspot.com/
http://www.insidearm.com/daily/debt-collection-news/debt-collection/americollect-inc-announces-socii-audit-completion/
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