I no longer hold the title of "Customer Service Manager" or "Customer Service Representative" etc... but I'm still what you might call a Customer Service Connoisseur (don't ask how I spelled it the first or second time...I had to look it up). Regardless of the spelling, what I mean by a customer service connoisseur is that I have discriminating taste when it comes to customer service. A prime example is my four year old son who will open my car door and say "here you go my lady", make sure I'm in, and then close the door. He does the same thing when opening the house door, or a door at the store. This isn't something I force him to do, it's something he wants to do out of love and respect. Similarly, if someone works in customer service, I strongly believe they should have the customer's best interest at heart. If you are going to do something, do it to the best of your ability. Not to be crass...but screw the 'do unto others as you would have done unto you' mentality. If you are in customer service, you treat others better than you expect to be treated. You realize that they essentially are the ones driving revenue and thus, signing your paycheck (indirectly). Do it genuinely though...no one likes a kiss ass.
OK - I'll get off my soap box and get to the point.
My daughter wasn't quite herself today. She said she was 'fine', because she is passionate about school and wanted to be there. However, her teacher (who has only known her two weeks) knew her well enough to know that something wasn't quite right. She wasn't as bubbly and outgoing as usual and her teacher sent her to the office. The fabulous woman in the office took my daughter's temperature (100.8) and called me immediately. I didn't answer my cell phone, so she tried the home phone, then she emailed me and called my mother. Within ten minutes, my daughter was at my side taking something to reduce her fever and we were scheduling an appointment with her pediatrician. Now this is customer service in education. They treated my daughter with the same love and concern that I would treat her. She was a priority.
Then...a follow up email from both the woman in the office and her teacher. Both of them wishing her a quick recovery and expressing concern, with comments like "she wasn't her bubbly self", "she's so sweet", and "we hope to see her soon"...
I just want to send a shout out to the Two Rivers Public School System, Tammy Engstrom, and Stephanie Genrich. What a top notch group of professionals and I give them two thumbs up. I am extremely grateful for their care, concern, and customer service!
May your paths be abundantly filled with lemons, sugar, sunshine, and caring people!
what a great week...Carmen's pediatrician even called yesterday to follow up and see how she's feeling. I can't way that I had any less than desirable customer service experiences this week - yay!!ReplyDelete
I think it's a good thing that you have included a picture in your post. Many people will surely appreciate this.ReplyDelete